RETURN & REFUND
What is the return policy
Returns are offered from mainland France within 15 days of receipt of your order, the date of the postmark being taken as proof.).
Products must not have been worn, damaged, soiled or washed and must be folded, packaged and labeled.
Return costs are reimbursed only for France up to 6.9 for any return made within 15 days from the date of receipt of your package and only if you return your entire order.de.
I want a refund. How to do?
The return costs incurred will be reimbursed to you separately from the reimbursement of your items according to the conditions mentioned below. Refund conditions
In order to be validated by our logistics partner, the returned items must not have been worn or washed, they must still be labeled and with their original packaging, box, plastic sleeve, etc. intact, under penalty of not being accepted and returned to you.yés.
Any item that has been offered as part of a promotional operation must be returned in the event of an order refund or exchange. For any new order, the offered product will be returned to you.é.
Once your return has been received and accepted by our logistics partner, COSMOGONIE will reimburse you to the bank account used for payment.
COSMOGONIE will also cover, during the reimbursement, the return costs that you will have incurred on one condition: you will have to provide the invoice of the Followed Letter disbursed to make this return.
You are reimbursed up to 6.90 uros. You can provide the invoice as follows:te :
– By email, scanned / photographed with your phone to: firstname.lastname@example.org
These return costs will be reimbursed by check mailed to you at the delivery address of the package, our secure payment computer platform does not allow us to reimburse an amount greater than the initial order.le.
I have received a defective item. How to do ?
If you have received a non-compliant item, send us an email to email@example.com. Please attach photos of the product and its defect, our team will get back to you as soon as possible!s !
You will be offered an exchange or a refund.