Has my order been received?

Orders are processed as soon as they are received. You will receive confirmation of your order shortly after placing your order. Please wait 24 hours before contacting customer service if you have not received confirmation.

What should I do if I received an incorrect item?

Committed to resolving any incorrect item issues as quickly as possible, we encourage you to notify us as soon as possible and return it to us for an exchange.

Other questions about your order but haven't found the answers?

We remain at your disposal from Monday to Saturday from 9 a.m. to 8 p.m., we will respond to you as soon as possible.

You can contact us via:

  • Instagram:DM on @cosmogonieparis
  • Live chat on our site